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Quality Assurance Travel: Terms & Conditions

  1. Equipment: Quality Assurance Travel (“QAT”) operates a fleet of motor coaches. QAT’s coaches are equipped with reclining seats, large windows with tinted safety glass, air conditioning, P/A systems, VCRs, DVDs, restrooms, and baggage bins. QAT does not charge additional premiums for VCRs or DVDs. *Minibuses may not be fully equipped.
  2. Payment Policy: Customer shall pay a 25% deposit of the total trip price immediately to confirm reservation. The balance shall be due two (2) week’s prior to the trip date. The total trip price shall be paid upon reservation if the trip date is 14 days or less from the reservation date. QAT accepts cash, checks, VISA, MasterCard, and American Express credit cards. Original total trip cost at time of reservation may not reflect actual charges as any changes, additions, deletions or the like may change actual trip cost. Customers shall be billed and charged for any overtime incurred on the charter after the service is requested or performed. QAT’s charges herein may be subject to charges for changes in time, mileage, or additional services requested, overtime rate will be billed at $145 per hour per bus. QAT will automatically charge credit card on file if balance of trip is not received 14 days prior to trip date and for any additional charges incurred after trip. Tolls, parking fees and park entrance fees are not included and shall be paid by Customer.
  3. Cancellation and Changes: All cancellations or changes must be received from Customer in writing. No cancellation penalty will apply when 2 week prior to trip date written notice is received, however a $45.00 clerical fee will be assessed on any cancellation, regardless of the time of the cancellation. A min $350 cancellation fee per bus per day shall apply when written notice is received within 2 weeks from trip date. If a cancellation is received 72 hours or less prior to scheduled pick up time Customer shall not be entitled to any refund. QAT’s cancellation policy applies to all trips, including, without limitation, rescheduled trips.
  4. Food or Beverage: Food or beverage shall not be allowed on a coach without QAT’s written consent. Glass containers and kegs shall not be allowed on the coach at anytime. Ice chests, trash cans, receptacles or other objects shall not placed in the aisle of the coach while in motion. All drinks must be placed in a regular ice chest that does not leak in a seat which has been properly protected. Any coach seat or space utilized for food or beverage shall be included in the total passenger count.
  5. Cleaning: Customer shall pay a cleaning deposit of $350 at time of reservation when food or beverage will be served or allowed during any portion of the trip. The deposit should be paid in cash or on a major credit card and shall be refunded unless the coach requires greater than normal cleaning which shall be determined within QAT’s reasonable discretion.
  6. Indemnity: Customer Shall indemnify and hold QAT free and harmless from any and all liability, claims, loss, damages, actions, expenses or fees, including attorney’s fees, arising from or related to performance of this contract unless caused by QAT’s sole negligence or willful misconduct.
  7. Damages: Customers are responsible for their own conduct. QAT is not responsible for any lost, forgotten or stolen items. Customer baggage and property during a trip shall be handled at Customer’s own risk and only in an amount that can be reasonably carried in the chartered bus. Customer will be liable for any damage to the bus caused by the Customer during a trip. Unless controlling legal authority requires otherwise, any award relating to QAT’s services specified by or related to this contract by a court, arbitrator or otherwise shall be limited to actual compensatory damage and neither party shall be entitled to any indirect, special, incidental or consequential damages. Customer shall not be entitled to any damages for delay which are caused or related to traffic conditions, weather conditions or bus or other equipment malfunction including, without limitation, inoperable or unavailable audio or video equipment. QAT may substitute similar buses and equipment from other charter bus companies when necessary. Any complaint must be submitted in writing no later than 48 hours after the trip to be considered. The prevailing party in any dispute relating to this agreement shall be entitled to reasonable attorney’s fees.
  8. Driver Room: Customer shall pay and secure one room per driver for driver’s lodging on any overnight charter in the same hotel or facility where Customer is staying. Otherwise, Customer shall be charged a minimum of $200.00 per room per night.
  9. Hours of Service: Drivers shall not drive more than 10 total hours within a 15 hour work period. Drivers cannot be on duty more than one 16 consecutive hour in a work period which shall commence when driver reports at QAT’s yard. Customer shall provide driver with a private room for any service exceeding 15 hours and shall not be interrupted for 8 hours or more before commencing any further work. Customer shall secure and pay for a room for driver.
  10. Emergency Contact Information: A QAT representative shall attempt to be available 24 hours a day for emergencies at 408-885-1040 option 3 or 408-592-2739. QAT’s offices are open from 8:00 a.m. to 5:30 p.m. Monday through Friday excluding holidays. The office telephone number is 408-885-1040.
  11. Severability: If any part of this contract is declared invalid for any reason, this ruling shall not effect the validity of the rest of the agreement. The other parts of the agreement shall remain in effect as if the agreement had been executed without the invalid part. The parties declare that they intend and desire that the remaining parts of the agreement continue to be effective without any part or parts that have been declared invalid.

These Terms and Conditions shall be kept on file at QAT indefinitely and shall apply to any and all subsequent trips.

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Office & 24 / 7 Dispatch: 408.885.1040 // Option 3

1585 Laurelwood Road, Santa Clara, CA 95054

Mailing Address: P.O. Box 59158, San Jose, CA 95954

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